Shipping policy
All ETCETERARIUM products are made to order.
This means that each item is produced individually after your purchase is placed.
Processing Time
Order processing usually takes:
2–7 business days
Processing time may vary depending on product type, production capacity, order volume, holidays, or other circumstances outside our control.
Estimated Shipping Times
Estimated shipping times are:
- Europe: 5–15 business days
- USA: 5–12 business days
- International: 10–25 business days
Please note that these are estimated delivery times only and are not guaranteed.
Shipping times may vary due to customs processing, carrier delays, holidays, weather conditions, force majeure events, or other circumstances beyond our control.
Tracking Information
Tracking information is provided whenever available.
Once your order has been shipped, you will receive tracking details by email if tracking is supported for your shipment.
Please note that tracking updates may take some time to appear after the package has been handed over to the shipping carrier.
Shipping Address
Customers are responsible for providing a correct and complete shipping address during checkout.
Please review your shipping address carefully before placing your order.
If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping fees may apply.
If reshipping is possible, the customer may be responsible for the cost of reshipping the order.
Delays
ETCETERARIUM is not responsible for delays caused by shipping carriers, customs authorities, incorrect address information, failed delivery attempts, holidays, force majeure events, or other circumstances outside our control.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless expressly stated at checkout.
ETCETERARIUM is not responsible for customs delays or additional charges applied by local authorities.
Lost or Returned Packages
If your package appears to be lost, delayed, or returned to sender, please contact us at:
Please include your order number and any available tracking information.
We will review the situation and assist where possible, but final delivery is handled by the shipping carrier.
Contact Information
For questions about shipping, please contact us at:
ETCETERARIUM
Moldova
contact@etceterarium.com